Minimise downtime.

Maximise growth.

FULLY MANAGED IT SUPPORT

 

Cloud 9.0 is a Managed Service Provider or MSP.  In the past, IT Support was considered largely reactive, you call IT support and they fix the IT issue you're having at that moment. Advanced Technology has enabled a more proactive and managed approach, which we use, whereby we constantly monitor your networks and IT systems and try to preempt a problem before it ever shows itself to the customer.

Below are some example IT Support packages we can provide. The advanced and custom support packages use a Managed approach that delivers proactive service to your infrastructure.

 

REMOTE

IT SUPPORT

BASIC
  • Unlimited remote support

  • 15 minute target response time

  • 4 hour resolution target

  • Next business day onsite response

  • Support covering , Networks, PC’s, Mac, Phones.

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ON SITE 

IT SUPPORT

INTERMEDIATE
  • Unlimited remote support

  • 15 minute target response time

  • 4 hour resolution target

  • Next business day onsite response

  • Support covering Servers, Networks, PC’s, Mac, Phones.

  • Monitoring & Asset Inventory

  • Basic IT Audit and Documentation Set

  • Additional third party support

  • 20GB Online Backup Allocation

  • Limited onsite Break/Fix support

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SCHEDULED

IT SUPPORT

ADVANCED
  • Unlimited remote support

  • 15 minute target response time

  • 4 hour resolution target

  • Same business day onsite response

  • Support covering Servers, Dedicated Firewalls, Networks, PC’s, Mac, Phones.

  • Monitoring & Asset Inventory

  • Dedicated Consultant & Account Manger

  • In depth IT Audit and Documentation Set

  • IT Roadmap, IT Reports, Licensing and Warranty management

  • Additional third party support

  • 20GB Online Backup Allocation

  • Unlimited onsite Break/Fix support

  • Same day onsite response

  • Scheduled ongoing engineering visits

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Thinking of switching?

 

If you're not happy with your current IT provider, why not give us a call for your FREE IT Audit?