Minimise downtime.
Maximise growth.
FULLY MANAGED IT SUPPORT
Cloud 9.0 is a Managed Service Provider or MSP. In the past, IT Support was considered largely reactive, you call IT support and they fix the IT issue you're having at that moment. Advanced Technology has enabled a more proactive and managed approach, which we use, whereby we constantly monitor your networks and IT systems and try to preempt a problem before it ever shows itself to the client.
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Below are some example IT Support packages we can provide. The advanced and custom support packages use a Managed approach that delivers proactive service for your IT infrastructure.
REMOTE
IT SUPPORT
BASIC
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Remote support
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60 minute target response time
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4 hour resolution target
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Next business day onsite response
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Support covering , Networks, PC’s, Apple Mac, Phones.
ON SITE
IT SUPPORT
INTERMEDIATE
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Unlimited remote support
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15 minute target response time
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2 hour resolution target
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Next business day onsite response
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Support covering Servers, Networks, PC’s, Mac, Phones.
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Monitoring
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Basic IT Audit and Documentation Set
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Additional third party support
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20GB Online Backup Allocation
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Limited onsite Break/Fix support
SCHEDULED
IT SUPPORT
ADVANCED
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Unlimited remote support
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15 minute target response time
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1 hour resolution target
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Same business day onsite response
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Support covering Servers, Dedicated Firewalls, Networks, PC’s, Mac, Phones.
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Monitoring & Asset Inventory
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Dedicated Consultant & Account Manger
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In depth IT Audit and Documentation Set
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IT Roadmap, IT Reports, Licensing and Warranty management
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Additional third party support
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20GB Online Backup Allocation
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Unlimited onsite Break/Fix support
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Scheduled ongoing engineering visits